Dell Customer Service

The Good Computer Guy Blog :: Dell Customer ServiceThe Good Computer Guy BlogBecause Everyone Needs a Good Computer Guy!

Bill Greenberg               www.goodcomputerguy.com« Dell Quality Assurance |Main| Leave good enough alone! »

Dell Customer ServiceTags: Hardware

YesterdayI dealt with another Dell hardware problem, but at least this one was abad drive in a 4 year old computer still under warranty.  Eh - ithappens.  I settled in with a cup of coffee and a snack at my clientfiguring it would be a long phone call with tech support answering a bunchof stupid questions before I finally got them to agree with me that thehard drive had bellied up.  Instead, it was a decent wait on hold(maybe 8 minutes), then about 2 seconds for the rep to start getting myaddress to send a new hard drive which should be here today.  Whew...Posted by Bill Greenberg On 09/12/2008| Digg This | Permalink

Comments 1 - Man if I could have a dime for each minute I have been on hold with Dell Tech Support, I would be well... swimming in dimes!

But good to hear it wasn't so bad for you :)Posted by Travis At 06:46:41 PM On 09/12/2008 |- Website - |

2 - LOL - yeah, good point. I couldn't believe it when he said he would just ship a drive out to me! Posted by Bill Greenberg At 06:50:45 PM On 09/12/2008 |- Website - |

3 - Amazing that the quality of computer or software customer service is as or more important to our buy decision and satisfaction than the actual performance or reliability of the technology. I've had similar experience with Dell.Posted by Tom Witkin At 10:10:16 AM On 09/13/2008 |- Website - |

Contact Me
-
- Follow on Twitter
- LinkedIn
- AOL IM
- Yahoo IM
- MSN IM
ArchivesOctober 2010 (1)August 2010 (2)March 2010 (2)February 2010 (1)January 2010 (1)December 2009 (3)November 2009 (2)October 2009 (4)September 2009 (3)August 2009 (7)Full ArchiveSearchSubscribe to This Blog Full posts  Comments

View the original article here